The Hallmarks of Cultural Competency

  • Highly effective when working outside his/her comfort zones
  •  Able to connect, cultivate and communicate with diverse clientele
  • Adapts willingly to changing environments
  • Comfortable with ambiguity 
  • Active listener
  • Acknowledges opposing views
  • Views mistakes as growth opportunities
  • Performs regular cultural audits to assess progress 
  • Aware of cultural filters and lenses
  • Lifelong learner
  • Maintains diverse networks of professional relationships, affiliations
  • Gathers information from diverse networks
  • Stops to consider what he/she may not know in making business and personal decisions
  • Creates learning opportunities to raise the organization’s Cultural IQ
  • Skilled at creating partnerships, allies, coalitions
  • Able to manage personal filters so they do not detract from quality of his/her work
  •  Empathetic
  •  Reflective 

        Hallmarks of Success